Last updated: July 2023
HandsHQ is committed to safeguarding the privacy of its customers and website users while providing the highest possible quality of service. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. We will only use the information that we collect about you lawfully (in accordance with Data Protection Legislation). If you have any requests concerning your personal information or any queries with regard to these practices please contact [email protected].
HandsHQ is the data controller in relation to personal data collected by us so that we can provide our services to you as a representative of one of our corporate customers or as an individual customer . In relation to personal data which is processed by you using our services, you are the data controller and we are the data processor. For more information in relation to our role as data processor, please see our terms and conditions of supply.
You can mail us at:
HandsHQ Limited
WeWork, The Bower
207 Old Street
London
EC1V 9NR
Email: [email protected]
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
We collect the information you supply to us through our online registration forms and through direct interactions with you (including your company’s name; your name, email, business address, job title, phone numbers, photos, site/project details; and details of contact content including queries and complaints).
We also collect information (including see Use of Cookies section) automatically about your visit to our site.
We will collect your information for the following purposes (we have indicated which ‘lawful basis’ applies to each purpose by allocating a number next to the purpose, the number corresponds to the list of lawful basis below*):
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following lawful basis*:
Where we do rely on consent as a legal basis for processing your personal data in relation to sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
You can ask us or third parties to stop contacting you for marketing purposes at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them here: https://docs.google.com/spreadsheets/d/1_t1fo80IIg0UwPO6CLvXJBo83EPIOJvhlRuJxpHiz4c
Before Cookies are placed on your computer or device, you will be shown a cookie banner requesting that you consent/reject or customise your preferences, to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of cookies unless those cookies are strictly necessary; however certain features of Our Sites may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of cookies that We use. You can return to your cookie preferences to review and/or change them at any time.
In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control cookies in all mainstream browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
Please note we do not store credit card details. This information is passed directly to our payment service provider (Recurly - https://recurly.com/) over an encrypted link and is never stored on our system. Stripe (www.stripe.com) processes payments on our behalf. Both providers are PCI compliant.
We may have to share your personal data with the parties set out below:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Some of our external third parties are based outside the United Kingdom (UK) so their processing of your personal data will involve a transfer of data outside the UK. By using our service, you consent to such transfer, subject to us complying with our obligations below.
Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
A full list of our third parties with which we may share your data can be found here: https://docs.google.com/spreadsheets/d/1Dwn4PFbpwdXur4iSoiO0j5P4wkUF1Wds50KfjF4mtSc/edit?usp=sharing
Finally, we reserve the right to the extent permissible by applicable Data Protection Legislation, to cooperate with law enforcement officials in the investigation of alleged unlawful activities of HandsHQ website users or relating to HandsHQ users. We will have no legal liability for such disclosures of your information.
You have the right to:
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You can find detailed information about your rights under UK Data Protection legislation on the UK Information Commissioner's website at www.ico.gov.uk.
We may edit this policy from time to time. Please check this policy regularly for any changes. We will post all changes here, and if we make any substantial changes we may also notify you by email.