Terms and conditions
These are the terms and conditions upon which we provide our services. By doing one or more of the following (i) signing the Order Form or (ii) making payment for or (iii) using our services, you agree to and accept that these terms and any order made by you, which together will form the agreement between us, are incorporated into and form part of our agreement with you and the earliest date that you do this will be the Effective Date of this agreement.
When we use ‘Supplier’ we are referring to HANDS HQ incorporated and registered in England and Wales with company number 08356164 whose registered office is at Prince Albert House, 20 King Street, Maidenhead, Berkshire, SL6 1DT (Supplier) with VAT number is 161 3538 23. When we use ‘Customer’ we are referring to you, a user of our services, as set out in the Order Form.
Our services are provided subject to these terms and conditions. YOUR ATTENTION IS DRAWN TO THE LIMITATION OF LIABILITY AT CLAUSE 12 BELOW. A printed version of the agreement, and of any notice given in electronic form, will be admissible in any judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
(A) The Supplier has developed certain software, products and services which it makes available to Authorised Users via the internet for the purpose of creating and storing documents, including but not limited to those relating to health and safety operations. The Service does not offer legal or health and safety advice.
(B) The Customer wishes to use the Supplier’s service in its business operations.
(C) The Supplier has agreed to provide and the Customer has agreed to take the Supplier’s service subject to the terms and conditions of this agreement.
- 1.1 The definitions and rules of interpretation in this clause apply in this agreement.
- Additional Services: any additional services provided to the Customer by the Supplier as specified in the Order Form, including but not limited to configuration or customisation services.
- Additional Services Fees: the fees payable by the Customer to the Supplier for the additional services, if any, as set out in the Order Form
- Authorised Users: those employees, agents and independent contractors of the Customer who are authorised by the Customer to use the Services in accordance with the terms of this agreement.
- Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
- Change of Control: shall be as defined in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly.
- Confidential Information: information that is proprietary or confidential and is either clearly labelled as such or obviously confidential in nature.
- Customer Data: the data inputted by the Customer, Authorised Users, or the Supplier on the Customer’s behalf for the purpose of using the Services or facilitating the Customer’s use of the Services, including any other documentation or information uploaded to the Service by the Customer or at the Customer’s request. Documents: health and safety document templates made available to the Customer as a part of the Services.
- Effective Date: the date of this agreement.
- Fees: Additional Services Fees and or Subscription Fees, as appropriate.
- Initial Subscription Term: the initial twelve month term of this agreement, unless specified otherwise in any Order Form.
- Normal Business Hours: 9.30 am to 5.30 pm local UK time, each Business Day.
- Order Form/s: the order form which contains details of the Customer’s order as set out at Schedule 1, and including any subsequent orders.
- Renewal Period: the period described in clause 13.1.
- Services: the services provided by the Supplier to the Customer under this agreement via www.handshq.com or any other website notified to the Customer by the Supplier from time to time, including any Documents, Software and or Additional Services made available by the Supplier as part of the Service, as applicable and as amended and updated by the Supplier from time to time.
- Software: the online software applications provided by the Supplier as part of the Services.
- Subscription Fees: the subscription fees payable by the Customer to the Supplier for the Subscription, as set out in the Order Form.
- Subscription Term: has the meaning given in clause 13.1 (being the Initial Subscription Term together with any subsequent Renewal Periods).
- Subscription: the subscription purchased by the Customer pursuant to clause 8.1 and any Order Form which entitles Authorised Users to access and use the Services in accordance with this agreement.
- Virus: any thing or device (including any software, code, file or programme) which may: prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any programme or data, including the reliability of any programme or data (whether by re-arranging, altering or erasing the programme or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices.
- 1.2 Clause, schedule and paragraph headings shall not affect the interpretation of this agreement. The Schedules
(Order Form/s) form part of this agreement and shall have effect as if set out in full in the body of this
agreement. Any reference to this agreement includes the Schedules.
- 1.3 A person includes an individual, corporate or unincorporated body (whether or not having separate legal
personality) and that person’s legal and personal representatives, successors or permitted assigns.
- 1.4 Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall
include the singular.
- 1.5 Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
- 1.6 A reference to a statute or statutory provision is a reference to it as it is in force as at the date of this agreement
and shall include all subordinate legislation made as at the date of this agreement under that statute or
- 2.1 Subject to the Customer purchasing the Subscription in accordance with clause 8.1, the restrictions set out in this clause 2 and the other terms and conditions of this agreement, the Supplier hereby grants to the Customer a non-exclusive, non-transferable right to permit the Authorised Users to use the Services during the Subscription Term solely for the Customer’s internal business operations and subject to any Document or other limits specified in the Order Form. In addition, and subject to clause 13.3, the Customer is permitted to download any completed template documents in PDF format and utilise these for the Customer’s business purposes as contemplated by this agreement, without restriction save that any mark on the documents indicating Supplier’s status as authors of the material, and that of any identified contributors, must not be removed.
- 2.2 In relation to the Authorised Users, the Customer undertakes that:
- (a) each Authorised User shall keep a secure password for his use of the Services, that such password
shall be changed no less frequently than monthly and that each Authorised User shall keep his
- (b) it shall permit the Supplier to audit the use of the Services. Such audit may be conducted no more
than once per quarter, at the Supplier’s expense, and this right shall be exercised with reasonable
prior notice, in such a manner as not to substantially interfere with the Customer’s normal conduct of
- (c) if any of the audits referred to in clause 2.2(b) reveal that the Customer has underpaid Subscription
Fees to the Supplier, then without prejudice to the Supplier’s other rights, the Customer shall pay to
the Supplier an amount equal to such underpayment as calculated in accordance with the Supplier’s
current prices within 10 Business Days of the date of the relevant audit.
- 2.3 The Customer shall not access, store, distribute or transmit any Viruses, or any material during the course of
its use of the Services that:
- (a) is unlawful, harmful, threatening, defamatory, obscene, infringing, harassing or racially or ethnically
- (b) facilitates illegal activity;
- (c) depicts sexually explicit images;
- (d) promotes unlawful violence;
- (e) is discriminatory based on race, gender, colour, religious belief, sexual orientation, disability; or
- (f) in a manner that is otherwise illegal or causes damage or injury to any person or property; and the Supplier reserves the right, without liability or prejudice to its other rights to the Customer, to disable the Customer’s access to any material that breaches the provisions of this clause.
- 2.4 The Customer shall not:
- (a) except as may be allowed by any applicable law which is incapable of exclusion by agreement between the parties:
- (i) and except to the extent expressly permitted under this agreement, attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Software and/or Documents (as applicable) in any form or media or by any means; or
- (ii) attempt to reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Software; or
- (b) access all or any part of the Services in order to build a product or service which competes with the Services; or
- (c) use the Services to provide services to third parties except to the extent expressly permitted under this agreement or agreed in writing by Supplier; or
- (d) subject to clause 18.1, license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit the Services to any third party, or
- (e) attempt to obtain, or assist third parties in obtaining, access to the Services, other than as expressly permitted by this agreement; and
- 2.5 The Customer shall use all reasonable endeavours to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify the Supplier and shall ensure that all Authorised Users accessing the Service on the Customer’s behalf act in compliance with the terms of this agreement.
- 2.6 The rights provided under this clause 2 are granted to the Customer only, and shall not be considered granted to any subsidiary or holding company of the Customer.
- 3.1 The Supplier shall, during the Subscription Term, provide the Services to the Customer on and subject to the terms of this agreement.
- 3.2 The Supplier shall use commercially reasonable endeavours to make the Services available, except for any periods of required maintenance which Supplier deems necessary. The Supplier will use reasonable endeavours to give the Customer advance notice by uploading a notice to the website where this is practicable.
- 3.3 The Supplier will, as part of the Services and at no additional cost to the Customer, provide the Customer with the Supplier’s standard customer support services during Normal Business Hours via [email protected] or the online chat facility on the Supplier’s website www.handshq.com.
4. CUSTOMER DATA
- 4.1 The Customer shall own all right, title and interest in and to all of the Customer Data and shall have sole
responsibility for the legality, reliability, integrity, accuracy and quality of the Customer Data and hereby
grants to Supplier, and its affiliates and sub-contractors, permission to use, including without limitation to
copy, edit, display or transmit, the Customer Data in connection with the provision of the
- 4.2 The Supplier shall follow its archiving procedures for Customer Data consistent with good industry practice.
In the event of any loss or damage to Customer Data, the Customer’s sole and exclusive remedy shall be for
the Supplier to use reasonable commercial endeavours to restore the lost or damaged Customer Data from the
latest back-up of such Customer Data maintained by the Supplier. The Supplier shall not be responsible for
any loss, destruction, alteration or disclosure of Customer Data caused by any third party (except those third
parties sub-contracted by the Supplier to perform services related to Customer Data maintenance and
or such other website address as may be notified to the Customer from time to time, as such document may be
amended from time to time by the Supplier in its sole discretion.
- 4.4 If the Supplier processes any personal data on the Customer’s behalf when performing its obligations under
this agreement, the parties record their intention that the Customer shall be the data controller and the Supplier
shall be a data processor and will be acting under instructions from the Customer and in any such case:
(a) the Customer shall ensure that the Customer is entitled to transfer the relevant personal data to the
Supplier so that the Supplier may lawfully use, process and transfer the personal data in accordance
with this agreement on the Customer’s behalf;
(b) the Customer shall ensure that the relevant third parties have been informed of, and have given their
consent to, such use, processing, and transfer as required by all applicable data protection legislation;
(c) each party shall take appropriate technical and organisational measures against unauthorised or
unlawful processing of the personal data or its accidental loss, destruction or damage.
5. THIRD PARTY PROVIDERS
6. SUPPLIER’S OBLIGATIONS
- 6.1 The Supplier undertakes that the Services will be performed with reasonable skill and care.
- 6.2 The undertaking at clause 6.1 shall not apply to the extent of any non-conformance which is caused by use of the Services contrary to the Supplier’s instructions, or modification or alteration of the Services by any party other than the Supplier or the Supplier’s duly authorised contractors or agents. If the Services do not conform with the foregoing undertaking, Supplier will, at its expense, use all reasonable commercial endeavours to correct any such non-conformance promptly, or provide the Customer with an alternative means of accomplishing the desired performance. Such correction or substitution constitutes the Customer’s sole and exclusive remedy for any breach of the undertaking set out in clause 6.1. Notwithstanding the foregoing, the Supplier:
- (a) does not warrant that the Customer’s use of the Services will be uninterrupted or error-free; or that the Services will meet the Customer’s requirements; and
- (b) is not acting as a health and safety business, advisor or consultant and does not offer health and safety advice and the Service are not warranted to be complete or up to date; and
- (c) is not responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and the Customer acknowledges that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
- 6.3 This agreement shall not prevent the Supplier from entering into similar agreements with third parties, or from independently developing, using, selling or licensing documentation, products and/or services which are similar to those provided under this agreement.
- 6.4 The Supplier warrants that it has and will maintain all necessary licences, consents, and permissions necessary
for the performance of its obligations under this agreement.
7. CUSTOMER’S OBLIGATIONS
The Customer shall:
- (a) provide the Supplier with:
- (i) all necessary co-operation in relation to this agreement; and
- (ii) all necessary access to such information as may be required by the Supplier;
in order to provide the Services, including but not limited to Customer Data, security access and
- (b) comply with all applicable laws and regulations with respect to its activities under this agreement;
- (c) carry out all other Customer responsibilities set out in this agreement in a timely and efficient
manner. In the event of any delays in the Customer’s provision of such assistance as agreed by the
parties, the Supplier may adjust any agreed timetable or delivery schedule as reasonably necessary;
- (d) ensure that the Authorised Users use the Services in accordance with the terms and conditions of this
agreement and shall be responsible for any Authorised User’s breach of this agreement;
- (e) obtain and shall maintain all necessary licences, consents, and permissions necessary for the
Supplier, its contractors and agents to perform their obligations under this agreement, including
without limitation the Services;
- (f) ensure that its network and systems comply with the relevant specifications set out by the Supplier in
the Order Form, if any; and
- (g) be solely responsible for procuring and maintaining its network connections and telecommunications
links from its systems to the Supplier’s systems, and all problems, conditions, delays, delivery
failures and all other loss or damage arising from or relating to the Customer’s network connections
or telecommunications links or caused by the internet.
8. CHARGES AND PAYMENT
- 8.1 The Customer shall pay the Subscription Fees and Additional Services Fees (if any) to the Supplier in
accordance with this clause 8 and the Order Form.
- 8.2 The Customer shall on or prior to the Effective Date provide to the Supplier valid, up-to-date and complete
contact, payment and/or billing details and, if the Customer provides:
- (a) its credit card details to the Supplier, the Customer hereby authorises the Supplier to bill such credit
- (i) on the Effective Date for the Subscription Fees and Additional Services Fees, as applicable,
payable in respect of the Initial Subscription Term; and
- (ii) subject to clause 13 (earlier termination), on each (monthly or annual, as applicable)
anniversary of the Effective Date for the Subscription Fees payable in respect of the next
- (b) its approved purchase order information to the Supplier, the Supplier shall invoice the Customer:
- (i) on the Effective Date for the Subscription Fees and Additional Services Fees, as applicable,
payable in respect of the Initial Subscription Term; and
- (ii) subject to clause 13 (earlier termination), prior to or on each (monthly or annual, as applicable) anniversary of the Effective Date for the Subscription Fees payable in respect of the next Renewal Period, and the Customer shall pay each invoice within 30 days after the date of such invoice.
- 8.3 If the Supplier has not received payment within 14 days after the due date, and without prejudice to any other
rights and remedies of the Supplier:
- (a) the Supplier may, without liability to the Customer, disable the Customer’s password, account and access to all or part of the Services and the Supplier shall be under no obligation to provide any or all of the Services while the invoice(s) concerned remain unpaid; and
- (b) interest shall accrue on a daily basis on such due amounts at an annual rate equal to 3% over the then current base lending rate of Barclay’s Bank from time to time, commencing on the due date and continuing until fully paid, whether before or after judgment.
- 8.4 All amounts and fees stated or referred to in this agreement:
- (a) shall be payable in pounds sterling;
- (b) are, subject to the 30 day guarantee provided at clause 13.1(b), non-cancellable and non-refundable;
- (c) are exclusive of value added tax, which shall be added at the appropriate rate.
- 8.5 The Supplier shall be entitled to increase the Subscription Fees at the start of each Renewal Period upon prior written notice to the Customer and this agreement shall be deemed to have been amended accordingly, save that fees cannot be increased more than once in any twelve-month period.
9. PROPRIETARY RIGHTS
- 9.1 The Customer acknowledges and agrees that the Supplier and/or its licensors own all intellectual property rights in the Services. Except as expressly stated herein, this agreement does not grant the Customer any rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services.
- 9.2 The Supplier confirms that it has all the rights in relation to the Services that are necessary to grant all the rights it purports to grant under, and in accordance with, the terms of this agreement.
- 10.1 Each party may be given access to Confidential Information from the other party in order to perform its
obligations under this agreement. A party’s Confidential Information shall not be deemed to include
- (a) is or becomes publicly known other than through any act or omission of the receiving party;
- (b) was in the other party’s lawful possession before the disclosure;
- (c) is lawfully disclosed to the receiving party by a third party without restriction on disclosure;
- (d) is independently developed by the receiving party, which independent development can be shown by
written evidence; or
- (e) is required to be disclosed by law, by any court of competent jurisdiction or by any regulatory or
- 10.2 Each party shall hold the other’s Confidential Information in confidence and, unless required by law, not make
the other’s Confidential Information available to any third party, or use the other’s Confidential Information
for any purpose other than as contemplated by this agreement.
- 10.3 Each party shall take all reasonable steps to ensure that the other’s Confidential Information to which it has
access is not disclosed or distributed by its employees or agents in violation of the terms of this agreement.
- 10.4 The above provisions of this clause 10 shall survive termination of this agreement, however arising.
- 11.1 The Customer shall defend, indemnify and hold harmless the Supplier against claims, actions, proceedings,
losses, damages, expenses and costs (including without limitation court costs and reasonable legal fees)
arising out of or in connection with the Customer’s use of the Services, provided that:
- (a) the Customer is given prompt notice of any such claim;
- (b) the Supplier provides reasonable co-operation to the Customer in the defence and settlement of such
claim, at the Customer’s expense; and
- (c) the Customer is given sole authority to defend or settle the claim.
- 11.2 The Supplier shall defend the Customer, its officers, directors and employees against any claim that the Services infringes any United Kingdom patent effective as of the Effective Date, copyright, trade mark, database right or right of confidentiality, and shall indemnify the Customer for any amounts awarded against the Customer in judgment or settlement of such claims, provided that:
- (a) the Supplier is given prompt notice of any such claim;
- (b) the Customer provides reasonable co-operation to the Supplier in the defence and settlement of such claim, at the Supplier’s expense; and
- (c) the Supplier is given sole authority to defend or settle the claim.
- 11.3 In the defence or settlement of any claim, the Supplier may procure the right for the Customer to continue using the Services, replace or modify the Services so that they become non-infringing or, if such remedies are not reasonably available, terminate this agreement on 5 Business Days’ notice to the Customer without any additional liability or obligation to the Customer.
- 11.4 In no event shall the Supplier, its employees, agents and sub-contractors be liable to the Customer to the extent that the alleged infringement is based on:
- (a) a modification of the Services by anyone other than the Supplier; or
- (b) the Customer’s use of the Services in a manner contrary to the instructions given to the Customer by the Supplier; or
- (c) the Customer’s use of the Services after notice of the alleged or actual infringement from the Supplier or any appropriate authority.
- 11.5 The foregoing and clause 12.4(b) state the Customer’s sole and exclusive rights and remedies, and the Supplier’s (including the Supplier’s employees’, agents’ and sub-contractors’) entire obligations and liability, for infringement of any patent, copyright, trade mark, database right or right of confidentiality.
12. LIMITATION OF LIABILITY
- 12.1 This clause 12 sets out the entire financial liability of the Supplier (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Customer:
- (a) arising under or in connection with this agreement;
- (b) in respect of any use made by the Customer of the Services or any part of them; and
- (c) in respect of any representation, statement or tortious act or omission (including negligence) arising under or in connection with this agreement.
- 12.2 Except as expressly and specifically provided in this agreement:
- (a) the template documents made available to you as part of the Service are templates reasonably fit for use by you as a starting point for the preparation of your health and safety documents, to be adapted by you as you deem appropriate to meet your individual requirements. The Supplier will use its reasonable efforts to keep the Services, Software reasonably accurate but Supplier makes no representations about the suitability, reliability, availability, timeliness and accuracy thereof and they should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation;
- (b) the Customer assumes sole responsibility for results obtained from the use of the Services, including but not limited to the template documents created by the Customer, and for conclusions drawn from such use. The Supplier shall have no liability for any damage caused by errors or omissions in any information, instructions, templates, documents or scripts provided to the Supplier by the Customer in connection with the Services, or any actions taken by the Supplier at the Customer’s direction;
- (c) all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement; and
- (d) the Services are provided to the Customer on an “as is” basis.
- 12.3 Nothing in this agreement excludes the liability of the Supplier:
- (a) for death or personal injury caused by the Supplier’s negligence; or
- (b) for fraud or fraudulent misrepresentation.
- 12.4 Subject to clause 12.2 and clause 12.3:
- (a) the Supplier shall not be liable whether in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any loss of profits, loss of business, depletion of goodwill and/or similar losses or loss or corruption of data or information, or pure economic loss, or for any special, indirect or consequential loss, costs, damages, charges or expenses however arising under this agreement; and
- (b) the Supplier’s total aggregate liability in contract (including in respect of the indemnity at clause 11.2), tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the total Fees paid for the Services during the 12 months immediately preceding the date on which the claim arose.
13. TERM AND TERMINATION
- 13.1 This agreement shall, unless otherwise terminated as provided in this clause 13, commence on the Effective
Date and shall continue for the Initial Subscription Term and, thereafter, this agreement shall be automatically
renewed for successive periods of 12 months (each a Renewal Period), unless:
- (a) either party notifies the other party of termination, in writing, at least 30 days before the end of the
Initial Subscription Term or any Renewal Period, in which case this agreement shall terminate upon
the expiry of the applicable Initial Subscription Term or Renewal Period; or
- (b) the Customer provides written notice that it wishes to exercises the 30 day money back guarantee
which must be exercised within the first 30 calendar days of the Initial Subscription Term and can
only be exercised on one occasion per Customer; or
- (c) otherwise terminated in accordance with the provisions of this agreement;
and the Initial Subscription Term together with any subsequent Renewal Periods shall constitute the
- 13.2 Without affecting any other right or remedy available to it, either party may terminate this agreement with immediate effect by giving written notice to the other party if:
- (a) the other party commits a material breach of any other term of this agreement which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
- (b) the other party suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or becomes insolvent or an order is made or a resolution passed for the administration, wining-up or dissolution of the other (otherwise than for the purpose of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of the assets of the other or the other enters into or proposes any composition or arrangement with its creditors generally or any analogous event occurs in any applicable jurisdiction;
- (c) the other party suspends or ceases, or threatens to suspend or cease, carrying on all or a substantial part of its business; or
- (d) there is a change of control of the Customer/other party.
- 13.3 On termination of this agreement for any reason:
- (a) all licences granted under this agreement shall immediately terminate, save that where Customer is not in breach of the terms of agreement and has not exercised the 30 day money back guarantee provided at clause 13.1(b), Customer shall be permitted to make continued use of completed template documents in accordance with the provisions of clause 2.1; * (b) all Fees will become payable immediately;
- (c) the Supplier may destroy or otherwise securely dispose of any of the Customer Data in its possession; and
- (d) any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the agreement which existed at or before the date of termination shall not be affected or prejudiced; and
- (e) in the case of a termination by the Customer in accordance with clause 13.1(b) the Supplier shall refund the Subscription Fees element of the fees paid but any Additional Services Fees will remain payable and the Customer will not be permitted to make further use of any completed template documents.
14. FORCE MAJEURE
The Supplier shall have no liability to the Customer under this agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors, provided that the Customer is notified of such an event and its expected duration.
No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
- 16.1 If any provision (or part of a provision) of this agreement is found by any court or administrative body of competent jurisdiction to be invalid, unenforceable or illegal, the other provisions shall remain in force.
- 16.2 If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
17. ENTIRE AGREEMENT
- 17.1 This agreement, and any documents referred to in it, constitute the whole agreement between the parties and supersede any previous arrangement, understanding or agreement between them relating to the subject matter they cover.
- 17.2 Each of the parties acknowledges and agrees that in entering into this agreement it does not rely on any undertaking, promise, assurance, statement, representation, warranty or understanding (whether in writing or not) of any person (whether party to this agreement or not) relating to the subject matter of this agreement, other than as expressly set out in this agreement.
- 18.1 The Customer shall not, without the prior written consent of the Supplier, assign, transfer, charge, sub-contract
or deal in any other manner with all or any of its rights or obligations under this agreement.
- 18.2 The Supplier may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any
of its rights or obligations under this agreement.
19. NO PARTNERSHIP OR AGENCY
Nothing in this agreement is intended to or shall operate to create a partnership between the parties, or
authorise either party to act as agent for the other, and neither party shall have the authority to act in the name
or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any
representation or warranty, the assumption of any obligation or liability and the exercise of any right or
20. THIRD PARTY RIGHTS
This agreement does not confer any rights on any person or party (other than the parties to this agreement and,
where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties)
21. NOTICES AND VARIATION
- 21.1 Any notice required to be given under this agreement, including those regarding changes to these terms and
conditions, shall be in writing and shall be delivered by hand or sent by pre-paid first-class post or recorded
delivery post to the other party at its address set out in this agreement, or such other address (including email)
as may have been notified by that party expressly for such purposes, or in the case of Supplier may be posted
on the suppliers website or other reasonable means now known or developed in the future.
- 21.2 A notice delivered by hand shall be deemed to have been received when delivered (or if delivery is not in
business hours, at 9 am on the first business day following delivery). A correctly addressed notice sent by
pre-paid first-class post or recorded delivery post shall be deemed to have been received at the time at which it
would have been delivered in the normal course of post. A notice sent by fax shall be deemed to have been
received at the time of transmission (as shown by the timed printout obtained by the sender).
22. GOVERNING LAW
This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle
any dispute or claim arising out of or in connection with this agreement or its subject matter or formation
(including non-contractual disputes or claims).